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Knowledge base: FAQ
Account Opening
Posted by Olga Palikarpava on 23 September 2013 05:38 PM

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  1. 1. How to register an eWallet (main account with FXOpen)?

    Follow the instructions on how to register an eWallet.

  2. 2. How to open a trading account?

    Select Add Account > Account type in My FXOpen and fill in the registration form.

    Learn more about how to open a trading account.

  3. 3. I type the numbers of the Anti-spam code correctly, but the following message appears "An error has occurred at validation of Anti-spam code".

    Enter the new code carefully. If this does not work, then you are using a connection through a proxy server. Contact your system administrator and ask him to change the proxy cache settings. If the problem persists, contact us via Live Chat, provide your eWallet number, and our Support Team will help you to fill in the registration form.

  4. 4. How many accounts can I open?

    You can open only one eWallet with FXOpen and up to 10 trading accounts of each type.

  5. 5. I opened eWallet under the agent’s referral link and added some trading accounts. Will my agent get the commission charged from each account I use for trading?

    Yes. The agent get the commission charged from each separate trading account used for trading by the referral including investment accounts used for PAMM.

    Learn more about Partnership Referral Program.

  6. 6. How do I change my account registration information (e-mail address, name, phone number, address, etc.)?

    Please send a request to [email protected] and indicate the details you want to change. Provide your FXOpen eWallet number and attach the new scans of the same or another ID document. We'll update your account details within 24 hours.

  7. 7. How to reactivate inactive trading accounts?

    If you do not access your trading account by 'logging on' via the trading platform using your account number and password and/or there are no deposits to/withdrawals from the trading account for any period of 90 days, then after those 90 days the account is deemed 'Inactive' and is placed to archive.

    Inactive account can be re-activated upon request, under condition of the full repayment of the debt (if any) to the Company. Re-activation Fee is $50. Also, a maintenance fee of $10 is charged for each month of keeping your account operation history in archive. 

    The funds on the inactive account can be returned only via the account reactivation procedure and payment of debts (reactivation fee + maintenance fee). Otherwise, the account balance will be annulled.

    If you've got any questions about trading accounts' inactivity or the reactivation procedure, please contact our Finance department at [email protected]

    Note that you may open new trading accounts regardless of inactive accounts. 

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