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Knowledge base: Account Security
Multi-factor authentication
Posted by Olga Palikarpava on 17 October 2018 05:43 PM

Multi-step authentication helps protect your account by making it more difficult for a hacker to sign in, even if they've somehow learned your password. If you enable multi-step verification, you'll see an extra page every time you sign in to My FXOpen. The extra page prompts you to enter a security code to sign in.

 
In this article:

How to enable multi-factor authentication

  1. You must have at least one security identity activated on your account. You can check the current status of identities in Settings → Account Security.

    Learn more about how to activate security identities: 

  2. In Settings → Account Security, under Login, turn on  a security identity and confirm the action with a security code. This identity will be used to confirm login to My FXOpen.

    • Google Authenticator: Enter the one-time code generated in the Google Authenticator app.
    • Email: Enter the code sent to your email.
    • Backup Code: Enter the backup code you previously generated in My FXOpen.

    Note: You can enable multiple identities for multi-factor authentication. In this case, you'll need to choose the verification method when logging in to My FXOpen.


Multi-factor authentication via Google Authenticator enabled

How to log in to My FXOpen with multi-factor authentication enabled

If you enabled multi-factor authentication, you need to enter a security code every time you log in to My FXOpen.

  1. You enabled one security identity

    1. Log in to My FXOpen with your email and password or via OAuth (social networks).

    2. You'll be prompted to enter a security code depending on your selected identity.


    Multi-factor authentication via Google Authenticator

    • One-Time Code (Google Authenticator): Enter the one-time code generated in the Google Authenticator app.
    • Email: Enter the code sent to your email.
    • Backup code: Enter the backup code you previously generated in My FXOpen.

    3. Click Verify.

  1. You enabled multiple security identities

    1. Log in to My FXOpen with your email and password or via OAuth (social networks).

    2. Select the verification method, and then enter the verification code.


    Multiple security identities enabled for multi-factor authentication
    • Google Authenticator: Click , and then enter the one-time code generated in the Google Authenticator app.
    • Email: Click , and then enter the code sent to your email.
    • Backup codes: Click , and then enter the backup code you previously generated in My FXOpen.

    3. Click Verify.

 

How to disable multi-factor authentication

In Settings → Account Security, under Login, turn off  all security identities and confirm the action with a security code.

  • Google Authenticator: Enter the one-time code generated in the Google Authenticator app.
  • Email: Enter the code sent to your email.
  • Backup code: Enter the backup code you previously generated in My FXOpen.

Multi-factor authentication disabled
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