Verification procedure

After registering the account with FXOpen UK a user will be asked to fill in the personal details form and to pass the account verification procedure.

Verification is a confirmation of eWallet holder's identity. The FXOpen UK account verification gives a registered user a full access to the Personal area, including the ability to make deposits, withdrawals, transfers, etc.
At the moment the verification procedure requires the user's phone number confirmation and documents verification.

Note! After confirming a phone number, your account status will be still 'Not Verified'. To have your account verified, i.e. to get the 'Verified' status, please provide all the required documents. The account status will change automatically as soon as your documents are checked and approved by FXOpen UK Finance department.

The current verification status is displayed in the 'Account status' section at the top right of My FXOpen.

Account verification normally takes up to 24-48 hours on business days.

Important: The time required to review the documents and verify your eWallet may increase if a user has to re-submit the required documents (because the documents were rejected, or additional documents were requested).

In this article, you can learn about the first two verification grades:

• Phone number verification
• Document verification

Phone number verification

To verify your phone:

1. On the Profile → Verification page, under the 'Phone Number Verification' section, enter your phone number and click the SMS button.

   

2. Enter the verification code sent to your phone and click Confirm. 
   If you haven't got the code, please click Resend code to be sent another one.

   

If you don't have a mobile phone or you haven't received an SMS with a confirmation code, you can verify your phone via Operator call.

Document verification

Before you start the verification process, prepare all the required documents.

1. Proof of identity (one of the following):

• Passport
• National ID card
• Driving license
• Another valid ID with a photo

The Photo ID must have your date of birth and not expire within the next 3 months.

2. Proof of residential address (one of the following):

• Bank statement
• Utility Bill (Broadband Bill, Land Line Phone, Gas Bill, Electricity Bill, Water Bill, TV Service, Tax Bill)

The Proof of Address must have your Name, Address and not be more than 3 months old. Mobile/Cell Phone Bills may be rejected.

Note! If you have a Joint or Corporate eWallet, please check the list of required documents here.

How to process the verification documents?

To pass the documents verification procedure, follow the next steps:

1. Select Profile → Verification in My FXOpen.

2. Go to the 'Document Verification' section.

3. Upload scans or digital photos of 2 different documents (Photo ID and Proof of Address), 1 from each of the lists above. 
   The supported document file format is jpg, gif or png. Maximum file size: 20 Mb.

4. Click Upload.

   

Be aware of the following requirements:  The document scan or photo should be bright and clear, and all edges of the document should be visible. High quality images should be uploaded, make sure there are no highlights or spots. The file must be in JPG, PDF or GIF format. The ID document must be valid for at least three months and utility bill must be issued within the last three (3) months. The Proof of address document must contain the full name (as stated on the ID), owner's address and date of issue. Document screenshots, receipts for purchases or insurance statements are not accepted.

Once you have successfully uploaded all the required documents, they will be sent for a manual review by FXOpen UK Finance Department.

Your eWallet status will change automatically as soon as the review of your document verification application is completed.

If any of your documents was rejected, please upload a new scan/ photo of the document. You will also receive an email notification. Click the link in the email to go to the verification page in My FXOpen. Here you can see (in the comment) why your document was rejected.

Having problems verifying your account?

If you have any questions, don't hesitate to contact us:

• Real-time Live Chat
• Email: [email protected]
• Phone