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Knowledge base: FAQ
Deposits
Posted by on 29 January 2014 11:00 AM

  1. How can I deposit money to the account?
  2. I made a deposit and it was not added to my account.
  3. Where can I find FXOpen details for a bank wire transfer?
  4. What is the fastest deposit option?
  5. Can I use my credit (or debit) Cards to fund my FXOpen account?
  6. Can I fund my FXOpen account using different payment systems?
  7. I have a formal WebMoney passport. Can I use it to fund my FXOpen account?
  8. I made a Wire Transfer deposit (more than 5 days ago) and the money is not in my FXOpen account. What has happened?
  9. I type the deposit amount in my FXOpen but it gives me the «Amount should be more than zero» error message.
  10. My account status says «Not Verified». Can I make a deposit?
  11. How can I transfer money to my trading accounts?
  12. Can I transfer money between my trading accounts?
  13. Can I transfer money to another FXOpen Trader’s account?
  14. How to transfer funds between your eWallet currency pockets?

1. How can I deposit money to the account?

You can deposit funds via Wire Transfer, Credit/Debit Card, Skrill, Neteller, Webmoney. All the available payment methods are listed on the page Deposit / Withdrawal.

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2. I made a deposit and it was not added to my account.

You may have done the deposit during an upgrade or reset of the FXOpen persoanl area. Please log in to FXOpen, select Notice About Payment and the particular method of payment, fill the form.

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3. Where can I find FXOpen details for a bank wire transfer?

Please log in to FXOpen, select menu Add Funds → Wire transfer, you will see our bank details there. Wire transfer deposits typically take up to 1-5 working days before the money is added to your FXOpen account.

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4. What is the fastest deposit option?

Credit/Debit Card, WebMoney, Skrill and Neteller are processed instantly. Wire transfer deposits take 1-5 working days.

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5. Can I use my credit (or debit) Cards to fund my FXOpen account?

You may fund your FXOpen account with your credit/debit card using Add Funds → Credit/Debit Cards in FXOpenpersonal area. The money will instantly go from the card to your FXOpen account. 

Get more information on Credit/Debit Cards payments.

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7. Can I fund my FXOpen account using different payment systems?

Yes, you can use multiple deposit methods, however you can only withdraw the amount you deposited from each system back to this system. Profits can be withdrawn to any system used to make a deposit.

Example

Deposits: $50.00 Skrill, $40.00 WebMoney, $200.00 Wire Transfer.

Withdrawals: $50.00 Skrill, $40.00 WebMoney, $200.00 Wire Transfer.

Profit can be withdrawn to either Skrill, WebMoney or Wire Transfer

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8. I have a formal WebMoney passport. Can I use it to fund my FXOpen account?

Yes

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10. I made a Wire Transfer deposit (more than 5 days ago) and the money is not in my FXOpen account. What has happened?

Please, log in to FXOpen, select Notice About Payment → Wire Transfer, fill in the notice form. Ask your bank to provide a SWIFT(telex) copy of the transaction and send it to [email protected]. This document can help us to find your payment and add it to your account.

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11. I type the deposit amount in my FXOpen but it gives me the «Amount should be more than zero» error message.

Please, type only the value of your deposit. Do not use the «$» symbol or any other: 40 (40.00) – right, $40 or 40$ – wrong.

Remember that minimum deposit is USD 1.00 (EUR 1.00, RUB 1.00) unless otherwise required.

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12. My account status says «Not Verified». Can I make a deposit?

Yes, you can. But it is not allowed to deposit without verification via Bank wire and Credit card. Please verify your eWallet to be able to make a deposit via Bank wire and Credit card.

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13. How can I transfer money to my trading accounts?

You can transfer funds from your eWallet to one of your trading accounts. Use Transfer → Internal Transfer form in FXOpen personal area.
Your trading account will be loaded just after you click Notice. No need for transaction approval from financial department of the company.

Learn more about How to transfer funds to trading accounts.

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14. Can I transfer money between my trading accounts?

Yes, select 'Transfer' and then 'Internal Transfer' and funds are transfer Instantly.

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15. Can I transfer money to another FXOpen Trader’s account?

No

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17. How to transfer funds between your eWallet currency pockets?

If you need to transfer funds from one currency pocket into another one, please use the Currency Exchange → Exchange Operations.

Such currency exchange between your eWallet currency pockets usually takes a few second.

Get more important information on FXOpen multicurrency eWallet.

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