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Knowledge base: FAQ
Account Opening
Posted by on 29 January 2014 04:12 PM

  1. How to open a Demo account?
  2. How to open a Live account?
  3. I get the message "Information must contain only English characters" when I try to submit my personal information and click Next. Why?
  4. What is a phone password?
  5. I type the numbers of the Anti-spam code correctly but the following message appears "An error has occurred at validation of Anti-spam code".
  6. How many accounts can I open?
  7. How can I open another trading account?
  8. I opened an eWallet under the agent’s referral link and added some trading accounts. Will I pay commission from each trading account if I use all of them for trading?
  9. How do I change my account registration information (e-mail address, name, phone number, address, etc.)?

1. How to open a Demo account? 

You can open FXOpen Demo Account by the following steps:

  1. Download and install FXOpen MT4 ECN Trading Terminal 
  2. Go to the FXOpen Main page at www.fxopen.co.uk
  3. Click Open a Demo Account
  4. Scroll down the page and fill in the account opening form
  5. Click Create Account
  6. Start the FXOpen MT4 Trading Terminal on your PC.
  7. Go to File → Login and enter your demo account details: account numbertrader's password and select FXOpenUK-ECN Demo server.
For ECN Demo accounts you will also need the One Click Trading Level2 Plugin to monitor the market depth.
The account will be deleted only if it is not used for 30 days but there is no limit on the amount of Demo accounts you can have.

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2. How to open a Live account? 

Click Open a Live Account! on FXOpen website and fill in the registrartion form.

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3. I get the message "Information must contain only English characters" when I try to submit my personal information and click Next. Why?

Please fill the form using English characters only. We don't accept other characters. 

Do not include special symbols like [email protected]#№$%^&?*().,_-+\/.

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4. What is a phone password?

Phone Password — type any word (combination of words) that is easy for you to remember. If an FXOpen staff member gives you a phone call, we will ask your name, address and the phone password to verify your identity.

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5. I type the numbers of the Anti-spam code correctly but the following message appears "An error has occurred at validation of Anti-spam code". 

Try to enter a new code. If this wasn’t helpful it means that you might be using connection via a Proxy-server. Contact your system administrator and ask him to change the settings of the Proxy-server cache. If the problem persists contact our Live Chat, give your registration information and our support team will help you to fill in the registration form for account opening.

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6. How many accounts can I open?

A trader can register only one eWallet with FXOpen but can add any number of trading accounts to it. 

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7. How can I open another trading account?

If you already have a trading account with FXOpen and want to open another one please, do the following:

  1. Log in to MyFXOpen ewallet
  2. Click Add New Account in the menu
  3. Fill in the registration form

A new account will have its own login (account number), trader password and investor password. If your eWallet has been verified (the status is 'Approved') you don’t need to verify any of your trading accounts. 

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8. I opened an eWallet under the agent’s referral link and added some trading accounts. Will I pay commission from each trading account if I use all of them for trading? 

Yes. Commission will be charged form each separate trading account used for trading.
Learn more about Partnership Referral Program.

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9. How do I change my account registration information (e-mail address, name, phone number, address, etc.)?

Please, send a request to [email protected] with a detailed explanation of what needs to be changed. Put down your FXOpen eWallet number and attach the new scans of the same or another ID document. The information will be changed within 24 hours. 

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