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Knowledge base: FAQ
Logins, Passwords and Data recovery
Posted by on 29 January 2014 04:13 PM

  1. What is the difference between the Trader’s password and the Investor’s password?
  2. I can’t log in to either  my FXOpen or MetaTrader 4
  3. I can’t log in to MetaTrader 4.
  4. I’ve logged in to my  MetaTrader account but the New Order button isn’t active (it’s grey).
  5. I can’t log in to my FXOpen.
  6. I forgot my password for main account (eWallet). How can I recover it if I signed up with a social network?
  7. How can I change my eWallet password? (I remember my current one)?
  8. I've got a new password but I can't log in to the my FXOpen with it.
  9. How can I change my PIN-code for eWallet?
  10. I forgot my PIN-code. How can I recover it?
  11. I forgot my e-mail and can't log in to My FXOpen. How can I recover it?
  12. I forgot my password for FXOpen eWallet. How can I recover it?
  13. I forgot my phone password/ trader password/ investor password. What should I do?

1. What is the difference between the Trader’s password and the Investor’s password?

After account registration a Client gets two passwords:

  • Trader Password – This is used to log in to the MetaTrader 4 platform and allows full access and the ability to place trades.
  • Investor Password – This is also used to log in to the MetaTrader 4 platform but in a "read only" capacity. You will be able to see the state of the account (balance, profit, loss, open positions, the account history, etc.), but you won’t be able to trade or change any settings.

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2. I can’t log in to either my FXOpen or MetaTrader 4

The most likely reasons:

  1. You may have entered a wrong password. Make sure the CAPS LOCK button on your keyboard is switched off and you type in English, not in any other language. To avoid any mistakes we recommend to copy and paste your Trader's password from the registration e-mail from [email protected]co.uk. If you haven’t saved this e-mail message, you should request a new Trader's password (see question 4).
  2. Your account may have been put to archive because you haven’t logged in it for 90 days or more (MetaTrader logins). In this case you may:
  • open a new account with a different e-mail address;
  • e-mail a request to activate your account (mention the account number) to . The account will be made active again within 24 hours.
Balance under $50 is NOT restored on activating an unused account.

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3. I can’t log in to MetaTrader 4.

Click File → Login in the MetaTrader. Check if you type the correct information in the following fields:

  • Login – your trading account number;
  • Password – the Trader’s password (Сase sensitive! Please, keep the lowercase and uppercase letters). To avoid any mistakes we recommend to copy and paste your Trader's password from the registration e-mail from [email protected];
  • Server. You will see the drop down list with all FXOpen servers. Please, select the server that was stated in the registration e-mail from [email protected]. If the server that was recommended to you is not in the list, type the server name as in the registration e-mail (for example - ecn.fxopen.co.uk:443). If you haven’t saved this e-mail message, please, contact our Live Chat or send an e-mail to and ask which server should be used with your account.

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4. I've logged in to my MetaTrader account but the New Order button isn't active (it’s grey).

You have logged in with your Investor’s password. Click File → Login in the MetaTrader and log in again using your Trader’s password. 

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5. I can’t log in to my FXOpen.

When you log in to FXOpen check if you type the correct information in the following fields:

  • Login – your e-mail registered with FXOpen;
  • Password – FXOpen password. (Сase sensitive! Please, keep the lowercase and uppercase letters).

If this data is correct, most likely, you have set an IP-filter in FXOpen when you logged in there last time. The IP-filter allows to log in only from one and the same IP-address. That’s a good security measure if you have a static IP-address. But if your IP-address is dynamic (or you are not sure about your IP-address type), please, DO NOT type your IP address into the IP-filter section! To switch off the IP-filter, please, e-mail a request to or contact our Live Chat.

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6. I forgot my password for main account (eWallet). How can I recover it if I signed up with a social network?

To recover your eWallet password:

  1. Log in My FXOpen with the social network through which you've registered an account.
  2. Click Profile → Change Password. Fill in the form:
    • check the email which will be used as a login.
    • generate a password or enter your own secure combination.
    • enter your PIN code.
    • click Verify to complete the procedure.
  3. Your password will be changed successfully.

Note: Having got a password a User will be able to log in My FXOpen with the social network credentials or entering the email and generated password.

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7. How can I change my eWallet password? (I remember my current one)?

To change your password, please take the following steps:

  1. Log in to your FXOpen with your e-mail and FXOpen password.
  2. Select Profile → Change Password in the main menu.
  3. Fill in the form and click Save.

Your eWallet Password will be changed just after you click the Save button. 

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8. I've got a new password but I can't log in to the my FXOpen with it. 

Please email to by using the same e-mail that of the account.

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9. How can I get a new PIN-code?

To get a new PIN take the following steps: 

  1. Log in to your FXOpen with your e-mail and FXOpen password.
  2. Select Profile → Change Pin Code in the main menu.
  3. Fill in the form and click Change.

Your eWallet PIN code will be changed just after you click the Change button. 

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10. I forgot my PIN-code. How can I recover it?

To recover your eWallet PIN code please follow these steps:

  1.  Log in to your MyFXOpen.
  2.  Select Profile → Forgot PIN or Password in the Main Menu.
  3. Choose your eWallet from the Account drop-down list.
  4. Select PIN code in the Recovery for drop-down list.
  5. Click Choose File/Browse in the National ID field and choose your scan of the relative document on your computer (See document scan requirements).
  6. Click Choose File/Browse in the Proof of Address field and choose your scan of the relative document on your computer (See document scan requirements).
  7. Indicate your phone number.

    Make sure you indicated your phone number correctly. Probably FXOpen Support Service will need to contact you on the phone to confirm the Recovery process.
  8. Type your comments if necessary.
  9. Click Submit.
  10. Your PIN code recovery request will be processed within 48 hours. After that you will receive an email containing a confirmation link for PIN code recovery.
  11. Click the link to finish the recovery procedure. You will be redirected to the cabinet to get your new PIN code.

    PIN code will be shown only once! Please, keep it in a safe place.

In case your request is rejected you will receive an email with the admin's comment. Create a new recovery request following this comment.

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11. I forgot my e-mail and can't log in to My FXOpen. How can I recover it?

 To recover your eWallet E-mail please take the following steps:

  1.  Click Forgot your password or login? in the login window.
  2. Choose eWallet e-mail from the Recovery for drop-down list.

    If you do not remember your FXOpen eWallet number (eWallet), you may enter number of any of your trading account attached to your eWallet.

  3. Enter your Account number.
  4. Click Choose File/Browse in the National ID field and choose your scan of the relative document on your computer (See document scan requirements).
  5. Click Choose File/Browse in the Proof of Address field and choose your scan of the relative document on your computer (See document scan requirements).
  6. Indicate your phone number.

    Make sure you indicated your phone number correctly. FXOpen Support Service may need to contact you on the phone to confirm the Recovery process.

  7. Indicate any e-mail address you would like the recovery information to be sent to.
  8. Type your comments if necessary.
  9. Enter the Anti-spam code.
  10. Click Submit.

Your Recovery request will be processed within 24 hours.

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12. I forgot my password for eWallet and can't log in to My FXOpen. How can I recover it?

 To recover your eWallet E-mail please take the following steps:

  1.  Click Forgot your password or login? in the login window.
  2. Choose eWallet password in the Recovery for drop-down list.
  3. Enter you e-mail address registered with the FXOpen eWallet.
  4. Type the Anti-spam code and click Submit.
  5. Click the confirmation link in the e-mail you will receive in a few seconds.

Find a new password for your eWallet in the e-mail you will receive next.

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13. I forgot my Phone Password or Trader/Investor Password. What should I do? 

 

 To recover a Phone Password or Trader/Investor Password for your trading account please take the following steps: 

  1. Log in to your My FXOpen.
  2. Select Profile -> Forgot PIN or Password in the Main Menu.
  3. Choose your trading account you want to recover information for from the Account Number drop-down list.
  4. Select the recover action from the Recovery for drop-down list (Trader PasswordInvestor Password or Phone Password).
  5. Click Choose File/Browse in the National ID field and choose your scan of the relative document on your computer (See document scan requirements).
  6. Click Choose File/Browse in the Proof of Address field and choose your scan of the relative document on your computer (See document scan requirements).
  7. Indicate your phone number.

    Make sure you indicated your phone number correctly. FXOpen Support Service may need to contact you on the phone to confirm the Recovery process.

  8. Type your comments if necessary.
  9. Click Submit.

 You Recovery Request will be processed within 48 hours.

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